Fazed Escape Room FAQ

Please note the following COVID Procedures at Fazed Escape 

-When booking online or over the phone a automated email will send you a confirmation email/covid rules, and a separate email with our waiver will be sent.
- Please sign the online waiver and send to your friends who are joining you. We will also have resources available for you to sign the waiver before you enter our space using your own mobile device
- Call when you have arrived with your group and we will give you the go ahead to enter when there isn’t a group in the lobby.
- Masks are to be worn at all times
- We will also be taking forehead tempertures when you come in.
- Please wash and sanitize your hands immediately.
- Touchless payment options are available if you cannot pay the full amount at the time of booking.
- Once your game ends the GameMaster will ask you to wash your hands, and escort you to the lobby 

*Failure to comply with any of our rules is grounds for immediate game end and forfeiture of your payments* 

How are we doing our best to stop the spread of COVID? 

Our employees are constantly cleaning and disinfecting all surfaces in the common areas and rooms
Employees are also screened before each shift and temps recorded. If they are sick in any way they will be staying home.
After each game we will be using our new disenfectant fogger system in the rooms, while cleaning/disenfecting all items.
Bathrooms will also be constantly be cleaned 

An escape room is a fun, friendly, family, and team building activity.  You and your friends/colleagues are  locked (but not really) in a room and have to solve various puzzles in order to escape  before the 60 minute timer runs out! 

No! The entrance to the room is open at all times while you're inside if you or someone on your team needs to leave for any reason at all. There is no penalization or time taken off if anyone leaves the room.

Our Morgue can be scary! Only in our Stage 3 Morgue would it be scary. The other stages and rooms are not scary at all.

You can wear what ever is comfortable to you. If you are wearing flip-flops or sandals we would recommend shoes instead just in case one of your friends steps on your foot.

We have the right to deny access to the escape room for your safety. This may also result in a cancellation fee.

The cancellation fee is applied to the credit card that  was used to book the escape room. The cancellation fee will be applied  if the booking is cancelled within 24 hours prior to the scheduled  booking; or a no show on the day of the scheduled booking. 

A cancellation must be communicated to us via phone call,  voicemail, or email 24 hours prior to your scheduled booking. If no  message regarding the cancellation is received 24 hours prior to your  booking, the cancellation fee (the deposit) is also non-refundable.

If a reservation requires cancellation due to  unforeseen circumstances out of our control (ie: sickness), you  can reschedule the event at a later date where your deposit will carry over to.
 

Of course you can! As long as you do not exceed our maximum room limit.

Of course you can! You have to choice of 3 stages in the Morgue. If you cannot decide or want to change your decision we can do that for you all the way up until you are about to play your game.

If you have a friend that backs out last minute or have less players than the original booking you DO NOT have to pay for that missing person. We only charge for those who play the room.